Refund policy

REFUNDS and RETURNS

For Products $500 and under: If you are unsatisfied with your order please contact us, we will send you a return label to ship your order back to us. Once we receive it we will proceed to fully refund you. We accept returns within 30 days of the customer receiving their orders. The product must be in New or New-like condition.   

EXCHANGES

For an exchange of orders, we will simply have you ship back your order to us and we will refund you for that order. You will have to go ahead and place a new order for the piece that you now want. Please contact us and we will send you a return label to ship your order back to us. Once we receive it we will refund you for that order and you can go ahead and place a new order for the piece desired.

You can always contact us with any questions at support@xandercastil.com